Welcome to Misericordia University’s Counseling and Psychological Service Center(CAPS Center). In order to serve you better we would like to provide you with some information about the Services which will be discussed during your first appointment. If you have any questions, please let your counselor know.
What is Counseling? - Counseling provides and opportunity for individuals to learn to make better decisions, improve personal skills, develop increased confidence, overcome blocks to personal effectiveness, receive assessment and recommendations for treatment for specific psychological problems, and acquire a keener awareness and appreciation of their needs and the needs of others. In a personal interaction with a counselor, a client is helped to explore and express feelings, examine beliefs and ways of thinking about the world, reflect on patterns of behavior, and work toward making healthy changes.
Your First Appointment - At your first visit, called the intake session, you will be given our standard paperwork to be completed prior to meeting with the intake counselor. This paperwork contains questions on your current concerns and counseling interests and on your family background. Responses to completed questions will help inform the intake counselor as to your reasons for coming. While we believe if you answer these questions your counselor will be better able to help you, please be aware that you can decline to respond to any of the questions listed. After completing the paperwork, the intake counselor will review your responses and meet with you to discuss your concerns and decide together how Counseling Services can best help you. These services may consist of individual, couples, or group counseling at the Center or possibly a referral to an on-campus or off-campus service that may be more appropriate to your needs.
Additional Appointments - Beyond the initial assessment, there can be no guarantee that you will be offered additional sessions at the Center. Continued counseling is available if you and your counselor mutually decide that additional individual sessions would be appropriate and if there is a counselor available to see you. Resources at the center are limited, and it would be impossible for us to meet the on-going counseling needs of all students. If you and your counselor agree that continuing in counseling is appropriate, you will be assigned to one of the staff counselors for this purpose. This counselor may or may not be the same person you saw for your intake. Counseling sessions are typically scheduled weekly or bi-weekly and last forty-five to fifty minutes. During an early visit wit your assigned counselor, you will work on establishing goals for counseling and the approximate number of sessions you will attend.
Session Limits - In order to provide counseling service to as many students as resources allow, the Misericordia University CAPS Center provides short-term counseling only, limiting the number of sessions a student can receive to 6 per semester. While many students find that fewer than 6 sessions per semester is adequate for their needs, those who find that 6 sessions are not adequate are referred to community therapists. Exceptions to these limits are occasionally made for clinical or ethical reasons; you and your therapist, in consultation with your therapists’ supervisor, will determine whether exceptions can be made in your case if more than 6 sessions are desired or needed.
Referrals - If you are referred off-campus for counseling services, you will be given the names of several therapists and some information about how to choose a therapist from the community. Please review this information carefully and ask your counselor if you have questions about the referral process. While we try to provide as much helpful information as we can, it will be your responsibility to act upon the information you are given.
Waiting List - When ongoing counseling is desired and no counselor is immediately available, you may be put on a waiting list for individual counseling. We recognize that coming to counseling often takes courage and resolve, and waiting can be frustrating when you are ready to do something difficult and important. Please know that the Center is doing its best to accommodate as many students as possible with a minimal wait. Students who are placed on the waiting list are encouraged to inform us if the need for counseling becomes more urgent after your initial appointment.
Cancellations and No Shows - Personal commitment to counseling is crucial for success. We encourage you to keep all appointments scheduled with your counselor. If you must miss a session due to illness or an emergency, please call the Center at 674-6408 to cancel the appointment as far in advance as possible. More than one cancellation during the course of your individual counseling may decrease the total number of sessions which you may have at the Center before reaching the session limit. If you “no show” for a session without calling in advance, you must call the Center to reschedule within 48 hours or you may be placed on a waiting list for further services and the no show will count toward your allotted sessions.
Confidentiality and Records - Counseling often involves sharing sensitive, personal, and private information by clients with their counselor. Recognizing this, laws and ethical guidelines require that all interactions with the Center, including content of your sessions, your records, scheduling of or attendance at appointments, and progress in counseling are confidential. No record of counseling is contained in any academic, educational, or job placement file. While we do keep records of the content of your sessions, in your CAPS Center file, we make every reasonable effort to ensure the security of these files.
Exceptions to Confidentiality - For the vast majority of clients, no exceptions to confidentiality are made. However, there are some exceptions to confidentiality which you should know about before you begin counseling: