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Students and Parents FAQ's

Misericordia University’s Information Technology Department is committed to supporting the learning experience for MU students. The university takes pride in providing excellent student services and support that meets or exceeds that of other institutions. Here are some commonly asked questions about IT at Misericordia University. Feel free to contact us directly with any other detailed questions. Also visit our Technology on Campus page for a list of our computer labs, classrooms and wireless access points.

Q: What is the e-MU Portal?

A: e-MU is Misericordia University's campus portal which provides access to online information and services throughout the university community. It is a customizable web site that allows users to organize and enhance access to web-based information

Q: What is Blackboard?

A: Blackboard Learn 9.1 is the course management system at Misericordia University. Blackboard facilitates teaching and learning in an online format. Blackboard provides discussion and chat areas, online whiteboard, quizzes, Web links, and other multimedia. All online courses are conducted on Blackboard, and many face to face classes use it to provide file access, communication, quizzes and tests, and assignment uploading.

The following browsers and their versions are compatible with Blackboard Learn 9.1.

Windows XP: Internet Explorer (IE) 8,  Windows 7: IE 9, Windows 8: IE 10 
Mac OSX 10.6 Safari 5, Mac OSX 10.7/10.8 Safari 6
Firefox Final Release Channel is certified on WIndows XP - 8 and Mac OSX 10.6 - 10.8
Google Chrome Stable Channel is certified on Windows 7 and 8 (64 and 32-bit) and Mac OSX 10.6 - 10.8.

Java 7 is required on all browsers. Updates available at http://java.com/en/download/index.jsp

If you have questions please contact the Student Help Desk at (570)-674-8087 or email, restech@misericordia.edu

Q: What is Adobe Connect

Connect is a web-conferencing solution that Misericordia uses to conduct live and recorded classes over the Internet. Connect allows your instructors to show documents, talk and show their webcams, and let you talk or show your webcam. For best results please use headphones to listen or a headset with mic to listen and talk.

It uses the Flash player that is already installed on most computers, available for no charge at: http://get.adobe.com/flashplayer/

Misericordia University Online Learning Technical Specifications Sept 2013
  Minimum Recommended Notes
Internet Connection Speed 56K Dialup Broadband (DSL, Cable, T1) Broadband minimum if instructor plans heavy use of Connect or videos.
Audio/Visual Hardware Soundcard w/mic and headphones headset, webcam Headphones stop echo and feedback in Connect
Windows
Operating System XP 7 Windows 8 not recommended
Processor 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks  
RAM 1GB 3GB 128MB of graphics memory
Browsers Internet Explorer 7.0 or later, Mozilla Firefox 17 or later, Google Chrome Firefox or Chrome current version Not Supported AOL, Opera, Safari
  Internet Explorer 7.0 Internet Explorer 9.0  
Java Java v.6+ (1.6) Java v.7  
Mac OSX
Operating System OSX 10.6 OSX 10.7 or later  
Processor Intel® Core™2 Duo 1.83 GHz Intel I3 or greater  
RAM 512 MB 2GB  
Browsers Firefox 3.0, Safari 5 Firefox (current), Safari 6 Not Supported AOL, Opera, IE
Java 6+ (1.6) 7  

Other configurations may work but have not been tested, please consult the IT Help Desk for more info.

Suggested Webcams
Logitech QuickCam Connect (PC)
Logitech QuickCam Communicate STX (PC)
Logitech QuickCam Vision Pro (Mac)
iSight Camera (built into most modern Macs)

Suggested Headsets
Logitech ClearChat Style (PC)
Logitech ClearChat Pro USB (Mac or PC)

Q: What is the standard PC configuration?

A: Processor: Quad Core (any manufacturer), minimum processor: Core Duo or Turion64
Memory: 4 GB of memory or higher
Hard Disk: 1TB (desktop), 750GB (laptop)
Network: 10/100 Ethernet Card; wireless g or n
Removable Storage Drives: CD-RW/DVD+RW or CD-RW/DVD-ROM combo
Operating System: Windows 7; OSX
Productivity Software: Microsoft Office 2010 or Microsoft Office 2011 (for Apple)
Internet Browser: Microsoft Internet Explorer, Firefox, or Google Chrome.
Antivirus: Antivirus software will be provided by the I.T. Student Helpdesk free of charge to resident students and it is required for network access.

Q: What software do I need on campus?

A: Your son or daughter should install productivity software, such as Microsoft Office for PC or Mac. Visit the JourneyED (Student ID required for purchase) to get a discounted price. It is also recommended to have spyware/malware removal programs such as Malwarebytes. Also, please bring all of your original system disks for your computer.

Q: Where can I get help in the labs?

A: For all issues there are professional staff and work study students available to answer your questions. 

Q. Student Printing in public labs?

A: We have been moving to be a more ecologically sound campus. By making everyone more conscious of paper consumption we hope to minimize waste and promote conservation. Students are given 300 sheets at no charge at the beginning of the fall and spring semesters. Any sheets remaining from the  fall semester free quota will not carry  over  to the spring semester. Once a student runs out of their free quota they are required to purchase a minimum of 100 sheets for $3.00 to continue printing.  Any purchased sheets will remain on the student’s account until they are used.

For more information sign on to e-MU and go to the Technology Links section under the Student Services tab.  Then click on Printing FAQ (Saving Sheets). Last year we saved over 500,000 sheets of paper.

Q: Why is the Internet slow?

A: During peak times the university's network can experience congestion. The more people that are on the network, the slower your response time will be. Also, the Network Department prioritizes the bandwidth to individual websites to insure educational sites are given higher priority. Along with this, computer viruses also take a toll on this issue. When people move from a home network to a university network, which supports many more users, there is a much greater risk that your computer will be targeted by a virus. The virus then takes up network resources that would otherwise be available for students.

Q: I have my own computer can I get support?

A: Our services include computer, network, e-MU, e-mail, Blackboard, cable television, and phone support. Our office is located on the Ground floor of Mercy Hall room 23.

Monday - Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 6:30 PM
Saturday 11:00 AM - 4:00 PM
Sunday Noon - 4:00 PM

You can reach us by phone at 570.674.8087 or email us at restech@misericordia.edu

Q. What technology should I bring and not bring to campus as a resident student?

Bring:

  • Peripherals (monitor, keyboard, mouse speakers, etc.)
  • Office Productivity software (Microsoft Office)
  • Original system restore disks for your computer (These disks either come with your computer or the manufacturer require you make your own restore disks. If so, make sure to create these disks when you get your computer)
  • Television and coaxial cable (minimum 10 feet),
  • The I.T. Student Helpdesk will provide at no charge Trend Micro OfficeScan Anti-Virus software for one computer that could be connected to the network,
  • Cat-6 Ethernet cable for internet access (can be found in the University bookstore or from retail stores) or a wireless card (802.11n)
  • Surge protectors/extensions/multipliers.

Do not Bring:

  • Routers, switches, spliters, access points or any other network devices are not permitted on campus. This is against University Policy and offenders may have Internet privileges etc. revoked.

Q: How can I help keep my computer safe, secure and less vulnerable to attacks?

A: Misericordia University provides Trend Micro OfficeScan Anti-Virus free of charge to all resident students primary computer. The technicians in the I.T. Student Helpdesk will install Trend Micro on each student's computer for the student. Each student will sign a contract stating whether or not he or she would like Trend Micro. If the student wants Trend Micro installed on his or her computer, all other anti-virus programs will be uninstalled from the computer, regardless of subscription status.  If the student does not want Trend Micro, then he or she will be denied access to the Misericordia University network. Students with Apple computers will not receive or need the Trend Micro antivirus software at this time.    

Q: How can I get my e-mail?

A: You must first have a username and password for e-MU in order to login. Go to e-MU and login with your credentials.  You will see an email icon located on the LaunchPad within e-MU.  If you have a smartphone, bring it to the I.T. Student Helpdesk to have your Misericordia University email setup!

Q: How do I report problems with my phone, e-MU, e-mail, or cable TV service?

A: For any issues regarding your e-MU, e-mail, Blackboard, cable TV, internet connection, computer or Student ID's contact the Student Helpdesk at x.8087 or visit Room 23 on the ground floor of Mercy Hall. You can also email us at restech@misericordia.edu

Q: Is there a charge for an Internet connection?

A: No, However, you many need to purchase an Ethernet cable or Wireless Card to be able to connect your computer or gaming device to the network in the resident halls. You can purchase the Ethernet cable in the Misericordia University Bookstore, wireless cards/Ethernet cables can be purchased using online stores or at local retail stores.

Q: What telephone services are available?

A: Misericordia University does not provide phone services to resident hall students. It is recommended that students have a cell phone for phone service. Multiple carriers offer plans that have coverage on campus. If you have a question on coverage in our area, we can provide some advice and you may want to contact the carrier as well. If you would like further information please contact the I.T. Student Helpdesk at 570.674.8087 or email restech@misericordia.edu.

Q: What Cable Television services are provided?

There is a cable television jack located in each resident hall room. You will need to bring a coax cable with you that is 10 feet or longer. (If you have a cord that is shorter that 10 feet, it may be long enough). You can purchase a coax cable in the University bookstore or at any local retail store. 

Visit www.zap2it.com to view a more detailed description of what is on. If you have never been on this site follow this simple steps; 1) In the Find Fast box, type in the zip code: 18612,    2) Click on Misericordia University, Dallas PA.

If you are living on campus and experience any trouble with your television such as channel(s) frozen, snowy picture, or only receiving a few channels, please contact the I.T. Student Helpdesk and let them know what station is having the issue. 

Q: How are wireless devices supported?

Misericordia University understands and will try to help students with other wireless devices including, Smartphones, Kindle, IPods, e-Readers, etc. Support for these devices are limited, however in most cases the I.T. Student Helpdesk can help students connect to our wireless network.

Q: How do Gaming consoles get Internet access? 

Students are welcome to bring gaming consoles with them to Misericordia University. Students may connect these devices to the campus network via either wired or wireless connections. Each gaming device will need to be brought to the I.T. Student Helpdesk to be given access. Please remember to bring all plugs and remotes with you.